Business IT Support
Our highly experienced, friendly team will work with you to tailor solutions specifically to your business needs. We work with businesses of all sizes across the UK and aim to eliminate any worries about your IT infrastructure while proactively managing your hardware, software and ongoing support.
What is IT support?
IT support is a service that provides technical help, advice and solutions for problems relating to IT hardware and software. A technical support team carry out many tasks, which can include supplying, monitoring or fixing products such as computers and telephones, to managing networks and software for your business.
Why you may need business IT support
Quality and reliable IT support is vital to businesses of all sizes. A professional support team will have the knowledge to promptly deal with any tech-related issues, meaning your business can operate smoothly with minimal interruption if problems arise. This allows a business to focus on what they are best at, without the stress that comes when IT issues arise. IT support providers will also ensure your business can operate productively and efficiently in all working environments including remote, hybrid and traditional office settings.
What IT support services do we offer?
Wytech offers a variety of products and services to suit individual business needs. We manage and support a wide range of business services with the aim of bringing a holistic support experience to our clients and partners, providing tailored solutions to fit their specifications.
- Managed IT service and helpdesk
- VoIP telephony
- Cloud services
- Cyber security
- Network and communications
- Backup and disaster recovery
- Data cabling
Why choose Wytech?
Our highly experienced, friendly team will work with you to tailor solutions specifically to your business needs. We work with businesses of all sizes across the UK and aim to eliminate any worries about your IT infrastructure while proactively managing your hardware, software and ongoing support.
Unlike some managed IT providers, our support lines are manned directly by the engineers, meaning you get straight through to someone who can help and don’t have to wait for a callback. As a result, we are able to fix the vast majority of IT issues on the first contact.
We pride ourselves on our high levels of customer service, building strong relationships with our clients. We always provide honest and unbiased guidance, free of jargon, to deal with any IT related problems as efficiently as possible.
See what our clients say about us:
Trustworthy, personal and efficient! Wytech have continually taken the time to understand how our business works as we evolve. What sets them apart for me is their proactive approach to helping us improve our processes and efficiency. Couldn’t recommend enough!
Fantastic service and knowledgable team. Quick response times means my business is kept running when I need it to. I have worked with many IT suppliers in the past and Wytech outperform them all. I would highly recommend.
Excellent, personal service. Wytech are always happy to help with any issues, however small, and always respond quickly. Their service is invaluable in keeping our company running. Would definitely recommend them!
I contacted Wytech Ltd as I had an issue with our network. The engineer quickly found the issue and rectified the problem. Their professionalism and prompt response is far greater than any other company we have used recently.
Frequently asked questions:
Common questions about IT support services:
IT support
What are the benefits of using an IT support service?
Investing in a quality IT support service takes the stress that can be caused by IT, off your business. You gain access to a team of dedicated and experienced engineers, who will have expert knowledge of IT infrastructure that can be tailored to your business.
How long should it take for an IT company to respond to a query?
This factor may vary from business to business, so it is always best to ask any current or potential IT support companies for their policy. A good IT company will usually aim to respond in 4 hours to all general queries and 1 hour for emergency queries.
Wytech’s service
What hours does your helpdesk operate?
Our working hours are from 8 am to 6 pm, Monday to Friday.
Do you supply IT hardware to businesses?
Yes, we will source, supply and install a variety of IT hardware including servers, PCs and monitors, laptops, networking equipment and more, depending on your business requirements.
Do you provide data cabling?
Yes, we offer fully certified cabling solutions from cat5e, cat6 and optical fibre to suit both your business needs and your budget.
Raising a query
What information should i provide when raising a support issue?
Always start by providing your name, company name and contact information.
Provide a description of the problem with as much detail as possible and any steps you have already taken to resolve the issue.
Finally, please note your availability for the issue to be fixed.